Work With US
Join the Remedy team today!
Remedy Pest Control provides a variety of cutting edge and botanical pest control services for residential, commercial and industrial properties. Based in North Carolina and headquartered in Charlotte, Remedy is a rapidly growing company that is private equity backed and has received recognition from countless consumers for its commitment to excellence.
Additional questions? Please email us at info@remedypest.com
Pest Control Technician - APPLY NOW
The Remedy Pest Control Technician is hard-working, dependable, curious, and friendly. As the primary face of the organization, we count on our technicians to deliver exceptional service, maintain a positive attitude, and meet daily service delivery objectives safely and efficiently.
General Duties:
- Treat homes and businesses for the prevention and/or control of general pests, according to industry best practices and federal, state, and local guidelines
- Create a positive company image with each customer interaction, while creating a lifelong client relationship
- Look for ways to add value to existing customers through discussing additional services that meet their needs
- Complete all required service-related documentation and utilize handheld devices to enhance service quality
- Follow daily route schedule to ensure a safe and timely arrival at all customer locations
- Respond to all customer requests in a professional manner
- Investigate attics, crawl spaces, and other areas to access any active problems, while properly identifying pests and conducive conditions
- Resolve service problems and customer complaints in a timely manner
- Ensure equipment is properly maintained and safety requirements are met
Required skills:
- Basic computer knowledge
- Strong verbal communication skills and ability to build rapport/credibility with customers
- Possess a “can do” attitude with a strong work ethic
Job Qualifications:
- 3-5 years of professional experience
- High School degree or equivalent. Registered Technician (RT) certification/Certified Applicator (CA) preferred
- Valid driver’s license with reliable transportation
- Flexible schedule; comfortable working weekends and after-hours as needed
- Successful completion of a background check and drug screening
Education:
- High school or equivalent (Required)
License/Certifications:
- Driver’s License (Required)
- Registered Technician (RT) Certification (Required within 75 days of employment)
Job Location:
- Charlotte, North Carolina and surrounding communities
If you’re looking to join Charlotte’s fastest growing and highest rated locally-owned pest control company, we want to hear from you! Apply now!
Office and Customer Service Administrator - APPLY NOW
The Remedy Office and Customer Service Administrator is the primary point of contact with our customers and keeps the office running smoothly. The Office and CS Admin will wear a lot of hats: answering customer questions about our services, scheduling and rescheduling appointments, resolving customer escalations, managing field technician schedules, and responding to information requests on our online lead generation platforms. Remedy’s Office Admin needs to be well-spoken, organized, computer savvy, and likable.
General Duties:
- Provides product and service information to our customers and prospects
- Accepts and enters online or over-the-phone orders
- Resolves or escalates customer service issues
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor
- Maintains meticulous customer records and keeps Remedy in compliance with regulatory requirements
- Processes applications, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Assists with aging invoice collections and accounts receivable
- Collects and reports on marketing strategy success
- Manages company inventory, tools, and supplies
- Assists executive team in operations systems management
Required skills:
- Excellent written and oral communication skills
- Active listening
- Time management
- Customer-first mentality
- Critical thinking
- Problem solving
Job Qualifications:
- 2 – 4 years of relevant professional experience (experience in an organization that utilizes field technicians to deliver service is a plus)
- Valid driver’s license with reliable transportation
- Successful completion of a background check and drug screening
Education:
- A bachelor’s degree in a relevant field is preferred, but we’re willing to consider anyone who can demonstrate that they’re smart, hard-working, a quick learner, and loyal.
License/Certifications:
- Driver’s License (Required)
- Notary Public Commission (Preferred)
Job Location:
- Charlotte, North Carolina
If you’re looking to join Charlotte’s fastest growing and highest rated locally-owned pest control company, we want to hear from you! Apply now!
Remedy offers competitive compensation (including bonus and commission opportunities) in addition to the following benefits:
- Highly competitive compensation
- Healthcare (Medical and Vision)
- Generous holiday and PTO plan
- Flexible work hours
- Ongoing professional development
- 401(k) retirement plan with company match
- Access to state of the art equipment
